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FAQ2018-07-16T16:12:10+00:00

FREQUENTLY ASKED QUESTIONS


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We welcome all drop-ins, but please note that some classes may be full, hence there might not be an available spot. Signing up in advance is always recommended. All classes must be paid for before class begins.

Indoor biking shoes are not required. The cycle bikes are equipped with toe cages which allows you to pedal while wearing your own athletic shoes.

We offer yoga mats for clients to use and/or we have yoga mats to purchase.

Yes! Our yoga room is fully equipped with blocks, yoga blankets, and straps. Please feel free to bring your own or feel free to use ours.

To cancel a class, you can use the website or app. You may also call the studio and speak to the front desk. Voicemail and emails will NOT be accepted. If you cancel your class reservation within 3 hours of class there is a penalty. If you are an auto-pay member or unlimited package, you will be charged $15 to the card you have on file. If you are in a class package, a class will be deducted as if you had taken the class.

Running late happens sometimes, which is okay as long as it’s within the first 5 minutes of class. If there is a wait-list for the class you’re signed up for, we will remove you from the roster and give a wait-listed student your spot after 5 minutes.

We have equipped an R/O dispenser if you need to fill your water bottle or we offer bottled water for $2.50. We also have other drinks available to purchase other than water.

Persons must be at least 15 years of age to workout with a required liability waiver signed by parent or guardian.

Our bikes are equipped with double link pedals with SPD and toe-clip combination. This allows for cycle shoes or athletic shoes.

Yes, there is a shower stall in each washroom.

We offer cubby space for customers to store their belongings, at their own risk. There are no locking lockers.

The compatible brands that sync with the Schwinn Sport bikes at Radius Fitness are GARMIN, POLAR, MIO, MOTOACTV, micoach, MAGELLAN, wahoo fitness, CICLOSPORT, and TIMEX. For software, compatibility heart rate monitors must possess ant+ connectivity.

RADKIDZ FREQUENTLY ASKED QUESTIONS…

Our RadKidz facility is not a licensed day care facility; therefore, you must remain inside the facility while your child(ren) is/are signed into the RadKid’s.

All members must be present in the facility while their child is in RadKidz care.

Members must provide their membership card and a valid state issued photo ID to sign their child(ren) in/out of RadKidz each visit. We do reserve the right to ask for proof of legal guardianship.

The same parent/legal guardian that signs a child in must be the one to sign them out. Only legal guardians can drop off/pick up children. This is for the child’s safety. In case an issue is to occur, it is in the child’s best interest to have someone present that can make medical decisions.

All children signed into the facility must be a minimum of 3 months of age and a maximum of 12 years of age.

No, sick children are not allowed.

Our staff will not administer any medications to children.

No personal toys are to be brought into RadKidz.

Children may not be in the room without a RadKid’s attendant at any time.

Radius Fitness and/or RadKidz employees will page the parent to change diapers or assist children who are not potty-trained in the rest room. Radius Fitness staff will not assist or accompany any child into the bathroom.

There is an hour and a half time limit.

No food is allowed in the RadKidz center, one drink per child is allowed if the container is seal-able.

If we have any issues with the child, we will call the guardian that dropped the child off and let them know. The guardian will then be responsible for handling the issue.

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OPENING HOURS

GROUP CLASSES:

Monday & Thursday:
5:00am – 8:00pm
Tuesday & Wednesday:
5:30am – 8:00pm
Friday: 5:30am – 6:00pm
Saturday: 7:00am – 12:00pm
Sundays: CLOSED

RADKIDZ

Monday – Thursday: 8:00am – 12:00pm & 4:00pm – 8:00pm
Friday – 8:00am – 12:00pm & 3:00pm – 6:00pm
Saturday: 7:00am – 12:00pm
Sundays: CLOSED